By: Lara E. Rothberg A shopper asks an AI agent to find the best pair of running shoes. The agent compares products, reads reviews, checks prices and makes a recommendation. The brand may never enter the conversation. No homepage. No…
By: Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider Production agents are products, with users, permissions, failure modes, and business outcomes. The easiest way to misunderstand an AI agent is to treat it as a better prompt. That framing…
By: Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider Most AI reliability conversations still fixate on accuracy. Accuracy matters, but for agents that act, it is incomplete. Once an AI system takes action, the sharper question is often whether…
For more than a decade, enterprise brands have invested heavily in personalization. Customer data platforms, recommendation engines, audience segmentation tools, dynamic content systems, and AI-powered experiences have become standard components of the modern retail technology stack. Yet despite billions of…
By: Jiaqi Qian, GP Singh The most expensive failure in retail analytics doesn’t look like a failure. Dashboards load. Reports ship on schedule. The AI assistant produces fluent summaries. On paper, the program works. Meanwhile the merchandising lead keeps a…
Early in my executive career, I believed leadership was about speed and execution. When a problemarose, my instinct was simple: step in, take the wheel, and solve it. It was fast, effective, and got immediate results. Or so I thought.…
What a turnout for our July mixer. Thank you to everyone in the RTM Nexus community who came out, it made for a great night of conversation and connection. See the full set of pictures here: We also want…
The retail and e-commerce spaces are moving faster than ever. Between the sudden collapse of organic search channels, the automation of the physical storefront, and shifting compliance rules around tracking consumer behavior, operators need practical battle plans rather than academic…
One of the biggest misconceptions about entrepreneurship is that successful founders have a clear vision from day one. They don’t. In fact, some of the most successful companies began with the wrong idea entirely. Recently, I had a conversation with…
In the race to optimize operational expenditures, modern retail has fallen in love with a dangerous metric: cost per ticket. Boardrooms are aggressively implementing artificial intelligence and generative chat interfaces to deflect customer interactions. While this reduces human headcount and…